The impact support teams see with Mosaic

CSAT 79 to 93

“Resolution time went from one week to 4-5 days. It dramatically reduced the noise and the time it takes to get an answer.”

Director, Global Customer Support | Cynet

‘Strategic pillar’

“I was looking for a superpower, and we all agreed Mosaic AI would be one of our strategic pillars.”

VP of Global Customer Care | Clarivate

‘Game-changer’

“Mosaic AI has been a game-changer for our frontline teams. It's not just about support. It's about enabling every customer-facing role.”

VP Global Support | Rapid7

How Mosaic works

Most AI platforms struggle in B2B technical support because they lack customer context. They don’t know which product a customer uses, how it’s configured, or where relevant information lives. Mosaic solves this with a Customer Context Model that captures that context and an Agent Builder that acts on it.

Illustration of Mosaic AI Customer Context Model transforming fragmented data

We connect your entire support ecosystem

Unify your ticketing, CRM, knowledge base, and product systems into one connected support ecosystem. Live in days with no migrations or engineering dependency.

We learn how your business runs

Partner with your team to understand your operations and enrich your context model with what actually matters: product lines, resolution history, sentiment, account status and more.

Illustration of Mosaic AI agentic architecture powering autonomous support workflows

Illustration of Mosaic AI implementation and partnership model

Then our agents get to work

Deploy agents that deflect tickets, draft replies, generate knowledge articles, and surface customer insights. All grounded in full customer context, inside the tools your team already uses.

Your results are our responsibility, from day one.

We partner with your team to run a structured assessment of your support operations, surface where AI can drive the most impact, and map a roadmap to get there.

Shadowing assessment

Observe live workflows to understand how your team operates and where the biggest AI opportunities live.

5-day pilot

Live in your environment and connected to your systems in days. Fast enough to prove impact within a week.

Business case & ROI

We hand you a ticket-level business case built from your own data. No vendor benchmarks.

Dedicated SE + AM

An Account Manager and Solution Engineer stay with you from pilot through expansion.

Technical support doesn’t stop at the helpdesk.

Your environment isn't simple. Multiple products, multiple teams supporting case resolution, and high-value accounts that can't afford a bad experience. Most AI tools weren't built for that. Mosaic was.

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One platform. Every B2B support workflow. Configured for you.

The Customer Context Model gives every agent the context needed to understand and resolve customer issues. Agent Builder turns that context into automated support workflows, while every resolution strengthens the platform with new knowledge and insights that improve future outcomes.

Agent Builder lets you configure every model, tool, sub-agent, and workflow to match how your team actually operates.

Assist

Surface root cause analysis, drafted replies, and next-step actions through a browser extension built for your existing workflows.

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Self Service

Deflect tickets before they reach your team with AI answers grounded in your evolving support knowledge.

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Knowledge

Turn resolved tickets into structured knowledge that improves future resolutions and closes documentation gaps.

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Intelligence

Turn every ticket into a business signal. Detect sentiment shifts, churn risk and product trends before they escalate.

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Ready to see it in your environment?

Generic AI gives generic answers.
Mosaic knows your products, your customers, and your team.

Discover your highest-impact AI opportunities through a focused 5-day shadowing assessment.

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Built on trust, secured by standards.

Mosaic is built to meet the security requirements of enterprise teams, with the certifications to prove it.

Your data never leaves your environment

All AI models are self-hosted within Mosaic's GCP VPC. Mosaic makes no third-party AI API calls, so your customer data is never transmitted to an external model provider.

Access controls that follow your stack

Mosaic inherits permissions from every connected system. Users only ever see what they're already authorized to view. No separate permission layer to manage.

Enterprise-grade security, proven over time

Mosaic has been running production AI at enterprise scale since 2020. SOC 2 Type II and ISO 27001 certified. Audited, documented, and available to review.

Every customer runs in a dedicated environment

Mosaic builds strict separation into the architecture from the ground up. Your data, your infrastructure. No shared layers with other customers, by design.

See how Mosaic AI’s context-aware platform moves with your workflow

See how data, technology, and partnership come together to drive real results.

See how data, technology, and partnership come together to drive real results.

Mosaic AI

AI built for the customer-facing teams supporting complex B2B products

The impact support teams see with Mosaic